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AUTHENTICITY GUARANTEE
The most important thing about autographed items is that the signatures are genuine. You want to know that each celebrity hand signed the item you have purchased. As collectors ourselves, we get it.
This is why we guarantee that every autographed item we sell is authentic, hand signed and witnessed by a Score Authentics agent. We, along with our affiliated signing companies have been obtaining and witnessing signings for more than 15 years. No company stays in business for that long without gaining the trust and respect of its customers.
With over 15 years of experience, our autographed Items have been sold at fund-raisers for a wide variety of national charities, hospitals, animal rescue centers and police departments. These organizations would not repeatedly use our autographed items in their fund raising auctions year after year if our products were not credible and authentic.
Our agents travel throughout the United States to obtain, in person, each autograph on each item. The Score Authentics Certificate of Authenticity is our guarantee that each autograph is real and meets the highest standards of the industry. A Certificate of Authenticity and numbered holograms are included with each purchased item.
At every signing, our agents are present and involved in the signing process, right there with the celebrities. Every signing event is different. The life of a celebrity is very fast paced. When they take the time to sign something their signature and its placement may vary from item to item. The sometimes hectic circumstances during signing events can, and often do, cause variances in a signature. They include:
-Whether the celebrity was standing or sitting, walking or running
-Which type of pen he/she was using i.e. thick felt tip or thin felt tip
-The position of the writing instrument in his/her hand as they are walking and talking
-The position of their arm when signing, any extension causes a signature variance
-Age. As we all know, signatures change across time
Score Authentics displays each item, with signatures, on our website. Though each signature on each item will vary slightly in placement and script, you will be able to see what the signature looks like before you place your order. We occasionally use a stock photo of an item on the website and you may not receive the exact signed item you saw on the website. This happens when multiples of the same item have been signed and are available. Each item may vary slightly but be assured that that they are all 100% authentic.
3rd PARTY AUTHENTICITY ACCEPTANCE
Score Authentics does accept the opinion of Third Party Authentication services when they meet the basic minimums for industry-standard authentication opinions.
For a refund to be considered, documentation from a Third Party Authentication Company must include the following information:
1) Authentication Company Name
2) Date of Inspection/Opinion
3) Location of Inspection/Opinion
4) Printed Name and Signature of Authenticator(s). We do not accept standardized, pre-printed signatures on authenication paperwork. Documents must specifically state the authenticator's name and bear the authenticators signature.
5) Type of Tools/Instruments Used in the Inspection Process. In order to meet minimum industry standards for 3rd party authentication 3-5 different exemplars with the same pen/marker, shape and texture from at least 3 different sources must be used for the identification process. Those exemplars must be placed side by side on the authentication report with the item being authenticated. The authentictor also needs to produce age of exemplars, since signatures change over the years.
6) Specific Reason(s) the Item Failed Inspection. We do not accept generic wording like "one or more of the following." We do not accept random lists of possibilities as to why the item failed inspection. The authenticator needs to be very specific about his/her opinion.
7) Items with multiple signatures must meet the requirements listed above for each signature.
RETURN POLICY
The Score Authentics Return Policy applies to the original buyer only (as name and information stated on Sales Receipt). Returns will not be accepted from parties who purchased the item from original buyer.
If you are not satisfied with your purchase, you may return your item within 60 days of order date. The Shipping Receipt and all other documentation must be returned with item or refund will not be considered. Returned item must be shipped back via FedEx, fully insured for a minimum of the price paid for the item. Any cost of shipping or duties and taxes paid will not be included in the refund amount.
Refunds are subject to a 20% restocking fee and do not include shipping costs.
Returned items must be received in the original condition so they can be resold. An inspection of the returned item will be made upon its return and matched with the photographs taken before it was shipped to you. The autograph will be re-authenticated by a forensic expert upon its return. If the autographs do not match no refund will be issued, and the item will be shipped back to you.
If the item arrives damaged or does not meet the requirements of the return policy, you will be notified, no refund will be issued, and the item will be shipped back to you.
Please note: All merchandise is considered to be owned by you until a refund is issued for your return.
Policy Updated September 21, 2019
As of October 11, 2019 PayPal will be changing their policy.
In line with industry practice and according to their updated policy, refund fees from the original transaction will not be returned/refunded. This policy will not apply to duplicate transactions, voids and most disputed transactions.
Due to PayPal’s policy changes, Score Authentics will be adjusting their refund policy and will be issuing refunds to our clients accordingly.
What that means to our clients: Payments made with PayPal that are subject to a refund will be credited back minus the PayPal processing fees. PayPal charges $0.30 for each transaction and then 2.9% of the total.
Please note, this policy change affects only payments submitted through PayPal.
PAYMENT
What payment methods does Score Authentics accept?
-Visa
-MasterCard
-Discover Network
-American Express
-PayPal
-Score Authentics Gift Certificate
-Personal Check,
(Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
Pricing Policy:
Pricing is subject to change based on supply and demand.
Score Authentics verifies all addresses for fraud prevention purposes. If the billing and shipping addresses are different, we must verify the shipping address. Please contact the issuing Credit / Debt Card and have the shipping address listed as an alternate address.
It takes two to three business days for an order to process (prior to shipping it). Once the order has shipped, estimated time of arrival will be determined by the selected shipping method and local FedEx, USPS or UPS guidelines for delivery.
Expedited processing and shipment is also available for an additional cost. Please contact us for Express Shipping Rates with your City, Zip (Postal Code) and State / Country.
PAYMENT SECURITY
Security is the top priority at Score Authentics and you can shop with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
PRIVACY
Your privacy is very important. We use the information you provide to process your order only. We respect your privacy and do not sell, rent or loan any of your personal information to any third party.
SHIPPING
Your order will be carefully packaged, insured and shipped to you within 3-5 days after order placement via USPS Priority Mail. You will receive a confirmation email informing you your item has been shipped and the tracking number to track your package. If an order is out of stock for any reason, you will be contacted directly.
We offer free domestic shipping via USPS Priority Mail. USPS Priority orders normally deliver within 3-5 business days of ship date within the United States. Shipping takes place Monday through Friday. Orders received on Friday , Saturday or Sunday will be processed on the next Monday.
International shipments will be considered on an individual basis. Shipping outside of the United States is restricted as allowed by the USPS or Fedex. Duties and Taxes are the responsibility of the buyer.
All items are insured and a signature is required at delivery. You will receive the item's tracking number by email. We track each package daily throughout its transportation cycle to help ensure timely and safe delivery. If there are any delays due to shipping company issues, you will be notified by Score Authentics. Please include your contact phone number with your order.
Text Us: 520-423-5579
Phone: 520-423-5579
support@scoreauthentics.com
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